<< Go Back Continue City’s Commitment to Cultural Programs and Services Continue City's commitment to cultural programs and services (such as Performing Arts\Theatres, Libraries, TOTV, Visual Arts, Youth and Senior Programs). Performance Measures Actual Target Status % of respondents intended to apply what they learned 600.0% 1,000.0% Achieve a 80% satisfaction rate on Community Attitude Survey 16 10 Average number of attendees at adult library programs 10 10 Average number of attendees at storytime (Grant Brimhall Library) per quarter 8 10 Average number of attendees at storytime (Newbury Park Branch) per quarter 10 10 Average number of bulletin board messages processed 11 10 Average number of Mobile City Hall visitors per event 20 10 Average number of participants in One City One Book 17 10 Average number of participants in teen programs (sixth through twelfth grade) (Grant Brimhall Library) 20 10 Average number of participants in teen programs (sixth through twelfth) (Newbury Park Library) 10 10 Average number of participants in school age programs (Kindergarten through fifth grade) (Grant Brimhall Library) 12 10 Average number of participants in school age programs (Kindergarten through fifth grade) (Newbury Park Library) 11 10 Average number of participants in the Summer Reading Club, only for summer months 20 10 Number of likes or shares on Facebook 7 10 Number of likes or shares on Facebook 16 10 Number of Mobile City Hall events per calendar year 14 10 Number of short videos produced for social media 13 10 Number of TOTV Youtube subscribers 7 10 Number of TOTV Youtube views 15 10 Percent increase of annual homepage website visits 16 10 Percent Increase of newsletter subscribers per month 8 10 Percent of Customer Service rating for Community Services rated as Satisfied or Higher as on surveys. 10 10 Percent of Customer Service rating for library collections satisfying community intersts, as Satisfied or Higher as rated on annual survey. 19 10 Percent of Customer Service rating for Reference services, as Satisfied or higher, as rated on survey 12 10 Percent of Customer Service Survey results rating Agree or higher for adult library programming 7 10 Percent of Customer Service Survey results rating Agree or higher for adult library programming 19 10 Percent of Customer Service Survey resutls rating Agree or higher for Adult library collections satisfying community interests. 10 10 Percent of Survey rating Agree or higher for teen programs 6th-12th grade 19 10 Percent of Survey results rating Agree or higher for annual summer reading club 19 10 Percent of Survey results rating Agree or higher for early literacy, quarterly survey. 16 10 Percent of Survey results rating Agree or higher for Newbury Park early literacy, quarterly surveys. 8 10 Percent of Survey results rating Agree or higher for school age programs 17 10 Percent of Survey results rating Agree or higher for school age programs (Kindergarten - 5th grade)(Newbury Park Library) 7 10 Percent of Survey results rating Agree or higher for teen programs 6th-12th grade 7 10 Percent of tickets delivered electronically 12 10 Ratio of department webpage visit to department call volume (Water bills) 14 10 Updated: April 16, 2017